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Support Analyst Researcher | Hybrid | Baguio | Night

Job Description

Drive Operational Integrity Across High-Volume Regulatory Workflows

Founded in 1971, MRI Software is a global PropTech leader transforming how communities live, work, and play. Serving 45,000+ clients across 170+ countries, with over 20.1 million units and 4.2 million leases managed, they power the real estate industry through their open, AI-driven MRI Agora platform and 400+ technology partners. Known for integrity, innovation, and impact, MRI combines five decades of expertise with a people-first culture that champions accountability, inclusion, and excellence.

Snapshot

Employment Type: Full-time
Shift: Night Shift | 8:00 AM - 5:00 PM CT (5 days a week, consecutive days off)
Work Setup: Hybrid | Baguio

Benefits

Day 1 HMO coverage with free dependent

Competitive salary package

Night differential pay to maximize your earnings

Hybrid work arrangement

Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)

Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)

Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!

Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)

Unlimited opportunities for employee referral incentives across the organization

Standard government and Emapta benefits

Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)

Fun engagement activities for employees

Mentorship and exposure to global leaders and teams

Career growth opportunities

Diverse and supportive work environment

About the Role

As a Support Analyst Researcher, you will operate at the intersection of compliance, risk validation, and operational integrity within a global real estate technology environment. Your work safeguards onboarding, regulatory adherence, and client standards through meticulous verification, documentation control, and investigative research.

This is a precision-driven role for professionals who thrive in structured environments, understand the weight of regulatory compliance, and take ownership of accuracy under defined SLAs. Your contribution directly protects data integrity, mitigates risk exposure, and sustains operational excellence at scale.

Qualifications

1-5 years of experience in research, compliance, background screening, onboarding support, or similar analytical roles

Strong attention to detail with proven ability to detect inconsistencies and discrepancies

High organizational capability in managing multiple cases and document workflows

Compliance-oriented mindset with respect for confidentiality and regulatory standards

Strong research and analytical skills in validating records and assessing risk indicators

Clear written communication skills for documentation and stakeholder follow-ups

Strong time management skills with ability to meet SLAs and productivity targets

Proficiency in navigating multiple systems, databases, and web-based tools

Professional, discreet, and accountable work ethic in a fast-paced environment

Adaptability to evolving tools, policies, and regulatory updates

Responsibilities

Receive and process requests from HR, onboarding, compliance, and client teams

Review, collect, and organize candidate and employee documentation

Ensure documents are complete, accurately labeled, and stored per compliance standards

Conduct structured online research to verify identity, credentials, and background history

Validate records using internal systems and third-party databases

Track drug test orders and results; follow up on delays or discrepancies

Verify professional licenses through official state or regulatory websites

Confirm license validity, status, expiration dates, and disciplinary records

Request and review driving records to assess status, class, and violations

Flag discrepancies, compliance gaps, or risk indicators

Double-check data entries to ensure 100% accuracy and regulatory alignment

Update trackers, dashboards, and systems to meet turnaround and productivity targets

Complete cases within defined SLAs

Apply updated policies, regulatory requirements, and system changes in daily operations

Support audits, backlog clearance, and special projects as assigned

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!

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