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Client Support Analyst - RentPayment | Onsite | Night | Baguio

Job Description

Power the Payments Behind Global Communities

Founded in 1971, MRI Software is a global PropTech leader serving 45,000+ clients across 170+ countries, supporting 20.1 million units and 4.2 million leases worldwide. Through its open and connected MRI Agora platform and 400+ technology partners, they empower real estate businesses with AI-driven, enterprise-grade solutions. Guided by values of integrity, innovation, and community impact, MRI continues to shape how people live, work, and play across the globe.

Snapshot

Employment Type: Full-time
Shift: Night shift with consecutive days off
Work Setup: Onsite, Baguio

Benefits

Day 1 HMO coverage with free dependent

Competitive salary package

Night differential pay to maximize your earnings

Prime office location in Baguio, accessible by PUVs with nearby restaurants and banks

Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)

Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!

Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)

Unlimited opportunities for employee referral incentives across the organization

Standard government and Emapta benefits

Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)

Fun engagement activities for employees

Mentorship and exposure to global leaders and teams

Career growth opportunities

Diverse and supportive work environment

About the Role - Enterprise Client Impact

As a Client Support Analyst - RentPayment, you will safeguard the client experience behind a mission-critical payment platform used by property owners and operators worldwide. You will handle software-related concerns across multiple channels, ensuring accuracy, accountability, and resolution within defined service levels.

This is not transactional support. You will operate within an enterprise environment where responsiveness, documentation discipline, and thoughtful troubleshooting directly influence client retention and operational continuity. Your work contributes to a technology ecosystem that supports millions of leases globally.

Qualifications

At least 1 year of solid BPO customer service or technical support experience

Proven tenure stability with at least 1-year stints in previous roles

Experience in technical account or software-related support preferred

Bachelor's degree or equivalent professional experience

Strong customer-first mindset with measurable service performance

Demonstrated troubleshooting ability and analytical thinking

High aptitude for technology and systems navigation

Strong organization and time management skills

Professional written and verbal communication skills

Action-oriented with a track record of accountability and follow-through

Demonstrated integrity, inclusion, and professionalism in client interactions

Responsibilities

Respond to inbound client inquiries via phone, portal, and chat within defined SLA

Assess, troubleshoot, and resolve software-related payment platform issues

Document all cases accurately and manage tickets through full resolution

Monitor open concerns and proactively communicate status updates

Escalate complex or high-impact issues to appropriate internal teams

Maintain professional, empathetic communication to ensure high client satisfaction

Uphold documentation standards and service-level compliance at all times

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!

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