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Housing Repairs Officer - Customer Service

Job Description

Housing Services Officer Role in North London

Housing Repairs / Admin and Scheduling

Liaising with Tenants, Raising Repairs and overseeing engineers diaries.
36 hour week - Hybrid working (2 - 3 day a week from home)

Fantastic Opportunity to join a supportive team - working in the North London

Duties

Experience of dealing with call in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image

To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.

All jobs are responsible for responding directly to service users either providing information or assisting with service transactions.

Scheduling the surveyors diaries, going out to properties across the borough

Dealing with first line complaints calls

Temporary position (on-going)

Fully office based for first two weeks

• Planning & Webchat experience preferable
• Repairs background essential

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